Well I got a new mail lady and she delivered my packages to the neighbor across the street from us so it took them a week but finally they found my packages my neighbor said he dropped one and sorry I am just glad I have a neighbor that brings them to me my white one was broke and my husband threw it away. Even after that I let them know and they were willing to give me another code which I couldn't get to work I guess because I already got one code. But I think that was really nice of them plus but My husband LOVES the black one he said it keeps his coffee hot long enough for him and he uses it every morning and doesn't want to use a different one. It would make a great set for a gift too.