Really disappointed ????

To say I am disappointed It would be putting it mildly. I really needed this back brace because every day I'm in a lot of pain and when I got offered a deal I said Hey that's a good deal good price I'll give it a try I ordered a large I need an extra large it was too small I try to get ahold of the company by email dam not once but twice and I still have not received a reply that is the reason why they get one star I'm willing to update it if they get ahold of me and fix this issue