Do not buy this if you expect a filter because there is NO FILTER. There is a basket they call a filter but by definition a filter removes impurities and particulate. This basket is more of a sieve or colander at most filter basket that a filter is placed into. I contacted seller and they disagree. They did not offer ant sort of compensation. Only if i want to return it go ahead. Their attatude seemes rude and did not care.
Unfortunately I cannot recomend this store or their custom service department.
After using it though it does keep coffee hot several hours and does not transfer any heat through the wall. Besides the filter issue it is a good product.