Item Never Arrived and No Support

Well the item never arrived and contact was met with silence. 

Here is what i know about the product,

This shaver and nose hair trimmer has ergonomic design and perfect face, nose, ears, arms, legs, bikini line, armpit and other sensitive parts of hair shaving. 
Features: Mini Flawless Women's Painless Hair Remover Epilators has a humane design, new appearance, small size,Low noise, strong blade rotation power can help you to be safe, effective and comfortable remove unwanted fine Hairs from the body such as face, armpit, bikini, arm, private part and legs. make your skin color will look smooth,clear, fresh.Fashion ladies attended the business meeting、 party and other public places essential items.It's also a man's give wife or beauty personal groomers gifts 
product Selling point： 
multi-function. 
safe and comfortable. 
waterproof function. 
USB charging plug. 
low noise reduction. 
Product Specifications: 
Product Name：Lady shavers electric 
Color:Black 
Material: ABS + stainless steel 
Product Size: 3.1x3.1x12cm 
Product Weight: 100 grams 
Power Supply: USB charging (DC5V 1A) 
Charging Time: 3 hours 
Battery Capacity: 3.7V / 400mAh Li-polymer 
Package Weight: 0.1KG / 0.22 Lb 
Package size: 16.5 * 10.5 * 4cm / 6.5 * 4.2 * 1.6 inch 
Product Packaging: 
1* Electric Shavers 
1 * Nose hair Cutter head 
1 * Brush 
1 * English Manual