My order arrived on time except it missed small fruit bits. I contacted seller asking to send missing pieces. They replied apologizing for the inconvenience and assured that missing pieces will be shipped asap. To my surprise we received another set of slime with fruit bits. Kids were over the moon. My 2.5 yo loves "cooking" it with other small toys and objects in it lol. Great thing about this specific slime compared to others I've gotten at local markets is that It doesn't dry out fast. On numerous occasions I have found slime left out on toy kitchen stove for hours and even over night and was still soft and playable.
None of the slime we received was runny or dry and all had the right consistency.
I believe "runny" ones received by others were due to hot weather or warehouse/room temperature slime was in. I recall on one occasion getting slime at the flea market last summer and when I opened it at home it was liquified. And on other occasion perfectly normal slime also got liquified after few days of use and it was super hot in the apartment at the time.
Your issue can be resolved with an email ;)