Vibrant colors but very stiff material for a quilt

This quilt has beautiful colors and excellent stitching, and washed and dried in a machine without shrinking or fading. However, it felt like sandpaper. It was very thin, almost like there's no batting material inside the outer layers. I hoped washing it with fabric softeners would help, but it made no difference. We used it for a few nights, but I couldn't deal with the scratchiness and stiffness. Thankfully, the seller was quick to respond and offered an acceptable compromise.