It seems as if the handle should be on the other end. At first my husband and I thought we got a defective one but when we looked at it again online, It is just like the picture and with that said it seems like it is my fault for picking a lunch box that opens that way but the fact that the pocket inside is also upside down... it's just not a good design. So when you put your ice pack in the pocket then zip it closed and flip it upside down so you can carry it, the ice pack slides out of the pocket and away from the food that it is supposed to keep closed. Believe me, I wanted to give a fair review so I showed it to two other people without saying my thoughts and they both thought it was an odd design. I wanted to like it. I gave it three stars just in case some of the dislike is just my style but I wouldn't buy this again.