I was pleasantly suprised by this toaster. It was bigger than I was expecting - a great size for toast, bagels & muffins etc. It looks good quality with a sleek, clean design. It's superior to your bog standard toaster though. It has 6 toast settings, which is ideal for families who like there toast done at different levels. There's even a booklet inside showing how each setting will look. I prefer level 4, but hey - it's up to you, how you like yours. I won't judge you.....well.... maybe, if number 6 is your preference! There's also a re-heat & a defrost button which are so handy. The best thing for me - which sets it apart from other toasters - is the removeable crumb tray. My old toaster used to leave such a mess it drove me mad! This is not a problem any more. Just pull out the tray & wipe it away. No more crumbs all over my worktops. Perfect!