I got my package in the mail today it was very nicely boxed which is nice because I am giving it as a gift. I did plug it in and use it because I wanted to make sure it was a good quality. I have naturally wavy hair and it took me less than 20 minutes to straighten my entire head. The heating element get very hot but there was no heat at all on my hands. It brushes nicely through my hair. I think it would work better if I had brush my hair with a normal comb or brush first and then used it but overall very nice purchase